Our Privacy Policy explains:

What information we collect and why we collect it.
How we use that information.
The options we offer, including how to access and update information.

Contact Details

This website is managed by Ristorante Isoletta SRL, a Romanian company with its registered office at Șoseaua Nordului 7-9, Sector 1, Bucharest, Romania.

Data Protection Information, GDPR

In all member states of the European Union (EU), as of May 25, 2018, Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, also known as GDPR (General Data Protection Regulation), became applicable.

The legal grounds for processing this data are:

Execution of a contract and preliminary steps for said contract (Art. 6(1) b GDPR) – for data collected via the order form or data received through customer relations services;
Legal obligations (Art. 6(1) c GDPR) – for data necessary for invoicing;
Consent (Art. 6(1) a GDPR) – for data used for marketing to website visitors (e.g., newsletter subscription, marketing cookies, etc.);
Legitimate interest (Art. 6(1) f GDPR) – for data used for marketing to current customers (according to Law 506/2004 Art. 12 (2)) of isoletta.ro, the security of our own website isoletta.ro (Recital 49 GDPR), and data used internally for the optimization of our own website isoletta.ro (anonymized or pseudonymized, as applicable).

The personal data you send to Ristorante Isoletta SRL (via the website or email) or that you provide during the use of the isoletta.ro website will be processed. All information you fill in or send during the use of isoletta.ro must be complete, correct, and up to date.

ANY ATTEMPT TO ACCESS THE PERSONAL DATA OF ANOTHER USER, TO MODIFY THE CONTENT OF THE ISOLETTA.RO WEBSITE, OR TO AFFECT THE PERFORMANCE OF THE SERVER ON WHICH THE WEBSITE RUNS, WILL BE CONSIDERED AN ATTEMPT TO DEFRAUD THE ISOLETTA.RO WEBSITE AND WILL TRIGGER A CRIMINAL INVESTIGATION AGAINST THOSE WHO ATTEMPTED SUCH ACTIONS.

What kind of information we collect from you and how it is used

isoletta.ro collects personal data from its users in three ways:

Directly from the user.
Traffic data from the user’s browser.
Through cookies.

Personal data collected directly:

When you access isoletta.ro, create an account, or fill out a form, we may ask for your first name, last name, and/or email address, as well as other data necessary for contact.
When you access support/consultancy services, we may ask for an email address or phone number. We reserve the right to record any communication made for isoletta.ro support services for the purpose of improving our services. We will inform you before the communication starts that it may be recorded. This data is used, for example, to contact you to resolve a complaint or request. We may request other data that constitutes personal data only to the extent necessary for these purposes. This data is kept until consent is revoked.
All data processors we work with are located within the European Union, and those in the United States have signed Standard Contractual Clauses with us, to which we have added supplementary data protection clauses.
Under GDPR, you have the right to access, rectify, or erase personal data, or to restrict processing or data portability. You also have the right to object to processing. For data collected through consent, you have the right to withdraw your consent at any time. To exercise these rights, you may send an email request to contact@isoletta.ro. You also have the right to lodge a complaint with a supervisory authority or to bring a legal action.
We use visitor profiling systems on isoletta.ro for personalized commercial communications and offers sent via the website, push notifications, email, or SMS, as applicable.

Information from traffic monitoring reports:

When you visit a website, you reveal certain information such as your IP address, time of visit, the place from which you entered our site, and device information (such as hardware model, operating system version, browser used, etc.). Ristorante Isoletta SRL, like other operators, records this information to improve the user experience and the quality of services provided.

Any statistics regarding our users’ traffic provided to partners or third-party advertising networks are provided only as aggregated data and do not include any personally identifiable information about any individual user.

Information obtained through cookies:

isoletta.ro may use cookies to facilitate the storage and tracking of your preferences, but also for website optimization, including personalization or marketing. More details can be found on the Cookie Policy page.

How we protect the information collected from you

Ristorante Isoletta SRL does not provide information collected (via the website, email, or telephone) to third parties without your express and prior consent.

Your access to certain services and information within the site (including access to personal data) is protected by a username and password. We recommend that you do not disclose these details to anyone. isoletta.ro will never ask for your account password in unsolicited messages or phone calls. Therefore, we advise you not to disclose this password to anyone asking for it.

When accessing the site from a public computer, remember to “Log out” at the end of each session. We also advise you to close the browser window you worked in.

These tips are intended to prevent unauthorized access to your personal information or correspondence when working on a computer network in a public place (e.g., internet cafes). Please also remember that whenever you voluntarily disclose personal information online (via email, forums, discussion groups, chat services, etc.), that information can be easily collected and used by unauthorized persons. Although isoletta.ro does its best to protect your personal information, you are solely responsible for maintaining the secrecy of your information (passwords, usernames, etc.) related to the accounts you have acquired through our services.

We guarantee that we will make every effort to ensure the security of your personal data in our systems, according to the security standards imposed by current Romanian legislation. We strive to protect isoletta.ro and our users against unauthorized access or unauthorized modification, disclosure, or destruction of the information we hold. Specifically:

We provide secure access to personal data.
We review our information collection, storage, and processing practices, including physical security measures, to protect against unauthorized access to systems.
We restrict access to personal information to Ristorante Isoletta SRL employees, contractors, and agents who need to know that information to process it for us and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

However, as effective as our security systems are, no system is impenetrable. We cannot guarantee the impenetrability of our security services, nor that the information transmitted to us will not be intercepted at the time it is disclosed.

Who has access to the information collected from you

Sharing personal data with third parties under the conditions stipulated above implies your acceptance that recipients may have separate privacy and data collection practices. Ristorante Isoletta SRL has no control over and cannot guarantee all legal aspects involved in the use of these independent privacy practices.

We will also share personal information with companies, organizations, or individuals outside of Ristorante Isoletta SRL if we believe in good faith that access, use, preservation, or disclosure of such information is reasonably necessary to:

Comply with applicable law, regulations, legal procedures, or enforceable governmental requests.
Enforce the Regulation and Terms and Conditions in effect, including investigating possible violations.
Detect, prevent, or otherwise address fraud, security, or technical issues.
Protect against infringement of the rights, property, or safety of Ristorante Isoletta SRL, our users, or the public, as required or permitted by law.

What are your rights?

If you have reason to believe that any personal data we hold about you is incorrect or incomplete, you have the right to request to see this information, to rectify it, or to ask for it to be deleted, to request restriction of processing, or to object to processing, and you also have the right to data portability. To exercise these rights, please contact us at contact@isoletta.ro.

If you wish to file a complaint regarding how we have processed your personal data, contact the Data Protection Officer at the following email address: contact@isoletta.ro. The Data Protection Officer will contact you to resolve the issue raised.

You can also contact the National Supervisory Authority for Personal Data Processing at www.dataprotection.ro and lodge a complaint with them.

Changes

Our Privacy Policy may change periodically. Your rights under this Privacy Policy will not be diminished without your explicit consent. Any changes to the Privacy Policy will be posted on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, an email notification regarding the changes).

Last updated: January 22, 2026